动影 AI 技术支持
购买、账号或 AI 创作遇到问题时，可先按下列步骤自助处理，或直接发送邮件联系我们。
联系 manager@i2m.com.cn积分或会员未到账
- 确认网络正常，并保持购买时使用的动影账号登录。
- 进入“我的 → 积分余额 → 获取积分”，选择“恢复并同步购买”。
- 若 Apple 已显示购买完成，请勿重复购买。将大致购买时间、商品名称、App 版本和问题截图发送至支持邮箱；请勿发送 Apple ID 密码、验证码或银行卡信息。
管理或取消会员
在购买中心选择“管理订阅”，或前往 iPhone/iPad“设置 → Apple 账户 → 订阅”管理 Dongying AI Creator Membership。订阅收费、续订、取消和退款由 Apple 处理。
登录、生成与下载问题
- 登录失败：检查用户名、密码和网络；需要验证码时确认邮箱可正常收信。
- 生成排队：任务会在算力恢复后继续处理，请勿因等待而重复提交。
- 生成失败：App 会显示可安全公开的原因；符合规则的失败任务按系统记录处理退款。
- 预览或下载失败：重新进入任务详情并重试；提交问题时请附任务时间和 App 版本，不要发送登录凭据。
账号、素材与隐私
您可以在 App 中删除已保存素材、清理缓存或在“设置 → 账号”申请注销账号。隐私或数据权利问题也可发送至支持邮箱。具体处理方式见隐私政策。
联系我们
运营方式：动影 AI（个人开发者）
支持邮箱：manager@i2m.com.cn
邮件中建议包含：问题发生时间、设备型号、系统版本、App 版本、功能入口和可公开的错误截图。我们会在核实后尽快回复。
Dongying AI Support
Use the steps below for purchase, account, or AI creation issues, or email us directly at manager@i2m.com.cn.
Credits or membership not received
- Confirm that your network is working and remain signed in to the Dongying account used for the purchase.
- Open “Me → Credit Balance → Get Credits” and select “Restore and Sync Purchases.”
- If Apple shows that the purchase completed, do not purchase the same item again. Email the approximate purchase time, product name, app version, and a non-sensitive screenshot. Never send your Apple ID password, verification codes, or payment-card information.
Managing or canceling membership
Select “Manage Subscription” in the purchase center, or open “Settings → Apple Account → Subscriptions” on your iPhone or iPad to manage Dongying AI Creator Membership. Apple processes subscription charges, renewals, cancellations, and refunds.
Sign-in, generation, and download issues
- Cannot sign in: check your username, password, and network. If a verification code is required, confirm that your email account can receive messages.
- Generation is queued: the task will continue when compute capacity becomes available. Do not submit it repeatedly while waiting.
- Generation failed: the app displays a safely shareable reason. Eligible failed tasks are refunded according to the system record.
- Preview or download failed: reopen the task details and try again. When reporting the issue, include the task time and app version, but do not send sign-in credentials.
Account, media, and privacy
You can delete saved media, clear the cache, or request account deletion under “Settings → Account” in the app. You may also email us about privacy or data-rights questions. See the Privacy Policy for details.
Contact us
Operator: Dongying AI (individual developer)
Support email: manager@i2m.com.cn
Please include the approximate time of the issue, device model, OS version, app version, affected feature, and a non-sensitive screenshot. We will respond after reviewing the information.